Quality Assurance

In 2000, with the sole purpose of offering a better service level, ELINSA adopted a Quality Management System in keeping with the requirements of the UNE-EN-ISO 9001 standard. This standard is reviewed and adapted continuously, nowadays to fit the 2008 requirements.

The ongoing purpose is that of continued improvement and customer satisfaction. Based on this, improvement goals are periodically reviewed, through the definition of measurable values, attainable in nature, and in keeping with the direction towards which efforts should be oriented.

The general guidelines for the achievement of these objectives are:

Full satisfaction of the interested parties (customers, suppliers, personnel, etc.) providing services in keeping with the requirements, needs and expectations, including the standards of reference or legislation in effect.
To comply with the requirements established as per the UNE-EN-ISO 9001:2008 standard.
To improve service, by detecting and immediately repairing any mistake, through customized follow-up.
To establish a documented standardization to ensure quality of services.

Comprehensive Management System

ELINSA’s goal is the continued improvement of Quality as regards the provision of services, a greater commitment towards the Environment, the highest Health and Safety levels for its activities and optimal protection and exploitation of the results of all R&D&I activities.

To do so, it has decided to adopt a Comprehensive Quality Management, Environment, Health and Safety and R&D&I system in keeping with the requirements of the UNE-EN-ISO 9001:2008, UNE-EN-ISO 14001:2004, OHSAS 18001:2007 and UNE 166002:2006 standards.

The concept of continued improvement is fostered as a permanent objective. The Quality, Environment, Health and Safety and R&D&I goals are established and periodically reviewed, according to measurable attainable values, which serve to define the direction of our efforts.

The efficiency of the Comprehensive Management System is based on prevention and our Management’s responsibility. In its name and representation, the Quality, Environment, Health and Safety, R&D&I responsible people supervise their implementation, development and maintenance.

The Quality, Environment, Health and Safety and R&D&I policy is at the disposition of the public and it is communicated, understood and accepted by all the personnel of the organization or those working in its name.

The Environment

In 2006, ELINSA integrated an Environmental Management System in keeping with the requirements of the UNE-EN-ISO 14001 standard.

The environmental commitment is developed through operational control procedures and the establishing of goals to reduce the environmental impact which might be caused.

The general guidelines for the achievement of these objectives are:

To comply with the legal and regulatory requirements as regards the environment as well as respecting the commitments subscribed or required by the customers.
To comply with the requirements established as per the UNE-EN-ISO 14001:2004 standard.
Prevention of all type of environmental damage, especially of contamination, the exhaustion of natural resources and the minimizing of the generation of any type of waste.
The establishing of a documented standardization to ensure respect to the environment.
Continued improvement of the Environmental Management System defined by ELINSA to optimize operations, while minimizing any impact on the environment.

Workplace Hazard Prevention

There is a Workplace Hazard Prevention Management System which works towards ensuring:

The identification, assessment and effective control of the hazards associated to the different jobs with the sole purpose of minimizing work-related accidents and disease.
Employee and workplace adaptation through systematic surveillance of the employee’s health condition.
The planning of preventive activities to implement the necessary measures for prevention and protection and ongoing follow-up of their effectiveness and efficiency.

Any activity related to the prevention of workplace hazards is coordinated through a Prevention Manager who ensures that the management and those in charge of the different departments integrate and comply with the prevention plan for the activities carried out.